Terms of Service

Welcome to SoliVana Wellness Lab ("SoliVana," "we," "us," or "our"), operated by Inner Light Wellness LLC, a California limited liability company. By accessing our website at solivanalab.com, booking services, purchasing memberships or packages, or visiting our lab located at 1922 El Camino Real, Redwood City, CA 94063, you ("Client," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services. We reserve the right to update these Terms at any time. Continued use of our services after changes constitutes acceptance of the revised Terms.

SoliVana Wellness Lab offers a variety of wellness experiences and services, including but not limited to: Float Experience (sensory deprivation), Fire & Ice (infrared sauna and cold plunge contrast experience), Halotherapy Experience (Himalayan salt room), Pressotherapy Experience (lymphatic compression experience), Red Light Experience, PEMF Experience, NeuroVIZR Brain Reset Experience, EMTT Pulsed Magnetic Experience, Bowenwork Experience, Biofield Energy Healing Experience, Vibration Plate Experience, BioEnergetics Scan, Zyto Scan, and Body Composition Analysis. Services are subject to availability and may be modified, added, or discontinued at our discretion. Service descriptions on our website are for informational purposes and may be updated without notice.

SoliVana Wellness Lab services are not medical treatments. Our experiences are wellness-oriented and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. They are not a substitute for professional medical advice, diagnosis, or treatment. By using our services, you acknowledge and agree that: you should consult with your physician before beginning any new wellness regimen, particularly if you are pregnant, nursing, have a medical condition, or are taking medication; float experience involves Epsom salt immersion and sensory deprivation, which may not be suitable for individuals with certain skin conditions, epilepsy, kidney disease, or open wounds; Fire & Ice contrast experience involves exposure to high heat and extreme cold, which may not be suitable for individuals with cardiovascular conditions, blood pressure disorders, or temperature sensitivity; Pressotherapy Experience involves mechanical compression and is not suitable for individuals with deep vein thrombosis, blood clots, active infections, or certain circulatory conditions. You are solely responsible for determining whether any service is appropriate for your health condition. SoliVana and its staff are not liable for any adverse effects or injury resulting from the use of our services.

Membership Plans. SoliVana offers membership plans that provide access to our services at discounted rates. Membership details, pricing, and included services are described at the time of enrollment and may vary by plan. Billing and Auto-Renewal. All memberships are billed on a recurring monthly basis. By enrolling in a membership, you authorize SoliVana to charge your payment method on file on your billing date each month. Memberships auto-renew until cancelled by you. Minimum Commitment. All memberships require a 3-month minimum commitment. Cancellation is not available during this period, except for medical reasons or a move out of the area. No refunds will be issued for the remaining months of a minimum commitment period. Experience Credits. Unused credits roll over for up to 90 days from the date they were issued (a 90-day rollover) and are forfeited after 90 days. Cancellation. After fulfilling any minimum commitment period, you may cancel your membership at any time by calling or texting 650-564-4325 or via solivanalab.com/contact. Cancellations take effect at the end of the current billing cycle. No refunds are issued for partial months. Rate Changes. SoliVana reserves the right to change membership pricing at any time. Existing members will be notified at least 30 days in advance of any price increase.

Packages and Programs. Service packages, program credits, and prepaid session credits are non-refundable after purchase unless otherwise stated at the time of sale. Package and program credits do not expire — use them on your own schedule, across as many visits as you like. Gift Cards. SoliVana gift cards never expire. Gift cards are non-refundable and are subject to the terms communicated at the time of purchase. In accordance with California law, a gift card with a remaining balance of less than $15 may be redeemed for its cash value on request.

Appointments. All experiences require an appointment. Appointments can be booked online, by phone, or in person. We recommend booking in advance to secure your preferred date and time. Cancellation and Rescheduling. We require at least 24 hours' notice for cancellations or rescheduling. Cancellations made less than 24 hours before the scheduled appointment may result in forfeiture of the experience credit or a late cancellation fee equal to the full experience value. No-Shows. Failure to arrive for a scheduled appointment without prior notice ("no-show") will result in forfeiture of the experience credit or a charge equal to the full experience value. Repeated no-shows may result in restrictions on future booking privileges. Late Arrivals. If you arrive late for your appointment, your experience may be shortened to accommodate the remaining time without reduction in price. If you arrive more than 15 minutes late, we reserve the right to treat the appointment as a no-show.

Payment is due at the time of service or at the time of membership enrollment or package purchase. We accept major credit cards and debit cards. All payments are processed securely through our third-party payment processor (Stripe). SoliVana does not store your full credit card information on our servers. You are responsible for ensuring that your payment information on file is current and valid. Failed payments may result in suspension of membership benefits until payment is successfully processed.

All sales are final unless otherwise specified in a promotional offer. Memberships are non-refundable except as provided by specific promotional guarantees (e.g., 30-day satisfaction guarantees, where applicable). Refund requests under promotional guarantees must be made within the stated timeframe by contacting us at 650-564-4325 or solivanalab.com/contact.

To ensure a safe and comfortable experience for all clients, the following rules apply while on SoliVana premises: • You must be at least 18 years of age to use our services unless accompanied by a parent or legal guardian who has signed a consent form. • You must complete an intake form and sign a liability waiver before your first experience. • Arrive clean and showered before the float experience and other water-based experiences. • Do not use our services under the influence of alcohol, drugs, or any substance that may impair your judgment or physical ability. • Please silence your phone and speak softly in common areas to maintain a peaceful environment. SoliVana reserves the right to refuse service to anyone who does not comply with facility rules, behaves in a disruptive manner, or poses a health or safety risk.

By using SoliVana's services, you voluntarily assume all risks associated with the services and experiences you receive, including but not limited to risks of physical injury, allergic reaction, skin irritation, dizziness, fainting, or exacerbation of pre-existing conditions. To the fullest extent permitted by California law, you agree to release, indemnify, and hold harmless SoliVana Wellness Lab, Inner Light Wellness LLC, its owners, officers, employees, independent contractors, and agents from any and all claims, demands, damages, losses, or liabilities arising out of or related to your use of our services or facilities.

All content on solivanalab.com — including text, images, graphics, logos, branding, page design, and multimedia — is the property of Inner Light Wellness LLC or its licensors and is protected by U.S. copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, or republish any content from our website without prior written consent.

Our website and operations may use third-party services including but not limited to Stripe (payment processing), FloatHelm (booking), GoHighLevel (marketing and communications), and Google Analytics (website analytics). Your use of these services is subject to their respective terms and privacy policies. SoliVana is not responsible for the practices of third-party providers.

To the maximum extent permitted by California law, SoliVana Wellness Lab and Inner Light Wellness LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, website, or facilities, regardless of the cause of action or the theory of liability. Our total aggregate liability for any claim arising under these Terms shall not exceed the amount you paid to SoliVana in the twelve (12) months preceding the event giving rise to the claim.

Any disputes arising from or related to these Terms or your use of SoliVana's services shall be governed by the laws of the State of California, without regard to conflict of law principles. You agree that any legal proceedings shall be brought exclusively in the state or federal courts located in San Mateo County, California. Before initiating any formal legal action, you agree to first attempt to resolve the dispute by contacting us directly at 650-564-4325 (or solivanalab.com/contact) and engaging in good-faith negotiation for a period of at least thirty (30) days.

SoliVana Wellness Lab (Inner Light Wellness LLC) operates two separate SMS programs, and each requires its own distinct, explicit consent. Marketing consent is never combined with transactional consent, and neither checkbox is pre-checked. • Transactional and customer-care messages. By providing your mobile phone number and checking the first SMS consent checkbox, you agree to receive appointment reminders, booking confirmations and changes, responses to support requests, and follow-up related to an existing inquiry. • Marketing and promotional messages. By separately checking the second, optional SMS consent checkbox, you agree to receive special offers, discounts, event announcements, and membership promotions. This consent is entirely optional. It is not required to submit a form, book an appointment, or make a purchase, and declining it does not affect your transactional messages. You must be at least 18 years of age to opt in to either program. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out of that program at any time; reply HELP for assistance, or contact us at 650-564-4325. Carrier liability: mobile carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your wireless carrier and is not guaranteed. We do not sell, rent, share, or transfer your mobile phone number or SMS consent data to any third party for that party's own marketing purposes. We record the timestamp, page path, and any available UTM parameters with each SMS opt-in.

Our Website uses cookies and similar technologies to operate the site, analyze traffic, and deliver relevant marketing. You can manage your choices — including opting out of the sale or sharing of personal information for cross-context behavioral advertising — by clicking the "Privacy Choices / Do Not Sell or Share My Personal Information" link in our footer. We honor the Global Privacy Control (GPC) browser signal. For complete details, please review our Privacy Policy.

For questions about these Terms, please contact us: Business: SoliVana Wellness Lab Legal Entity: Inner Light Wellness LLC DBA SoliVana Wellness Lab Email: info@solivana.com Phone / Text: 650-564-4325 Online: solivanalab.com/contact Address: 1922 El Camino Real, Redwood City, CA 94063