Privacy Policy

Information You Provide Directly. You may submit personal information when interacting with our Website, including when you schedule an appointment or submit an inquiry form, contact us by phone or text or through the live chat on our Website, participate in surveys or provide feedback, or make a payment for services (processed via a secure third-party payment processor; we do not store credit card details). This may include your name, email address, phone number, postal address, and billing information as applicable. Information Collected Automatically. As you navigate our Website, we may automatically collect certain technical data including: usage data (pages visited, navigation patterns, traffic data, time spent on pages), device & technical information (IP address, browser type, operating system, device identifiers), and location data (general location only, if you grant permission). This data is collected using cookies, web beacons, log files, and similar tracking technologies. Information from Third Parties. We may receive information about you from third-party service providers such as scheduling platforms, payment processors, or marketing tools that support our business operations.

We use the information we collect to operate, improve, and personalize our services. Specifically, we may use your information to: respond to your inquiries and requests; schedule, confirm, and manage appointments and send reminders; provide customer support and resolve concerns; send service-related communications including schedule updates and policy notices; process payments and maintain billing records; improve our Website experience through analytics and usage data; comply with legal and contractual obligations; notify you about changes to our services or policies; and send marketing communications, only with your opt-in consent. Legal Basis for Processing. We process personal information based on your consent, our legitimate business interests, contractual necessity, and compliance with legal obligations. Data Retention. We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy. When information is no longer needed, we securely delete or anonymize it.

We do not sell your personal information. However, we may share certain data with trusted third-party service providers and advertising platforms (such as Meta) to help us operate our business and measure marketing performance. We may share necessary information with trusted third-party service providers that assist us in operating our business (such as appointment scheduling platforms, payment processors, or marketing tools) strictly to perform services on our behalf and subject to confidentiality obligations. We may also disclose your personal information in the following circumstances: in connection with a sale, merger, or transfer of all or part of our business assets; to comply with legal requirements (court orders, subpoenas, government or law enforcement requests); to protect or defend the rights and interests of SoliVana Wellness; where we perceive a threat to the safety of individuals or property; in connection with misuse of our Website or violations of our Terms of Use; and with your explicit consent or at your direction.

Cookies & Tracking Technologies. You can set your browser to refuse all or some cookies, or to alert you when cookies are sent. If you disable cookies, some parts of our Website may not function properly. Promotional Email. If you have opted in to marketing emails, you may unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any marketing email, or by contacting us via solivanalab.com/contact. SMS / Text Messages. If you receive text reminders or promotional messages, you may opt out at any time by replying STOP to any message. For full details, see our SMS Opt-In Policy. Service Communications. Even if you opt out of promotional messages, we may still send service-related communications such as appointment confirmations, reminders, and important policy updates. These are necessary for providing our services and cannot be opted out of.

SoliVana Wellness has adopted commercially reasonable security standards to prevent unauthorized access to your information. These include physical, electronic, and procedural safeguards appropriate to the nature of the information we handle. While we follow generally accepted industry standards, no method of transmission over the internet is 100% secure. We cannot guarantee the absolute security of information transmitted to our Website, and any transmission is at your own risk. If we become aware of a security breach affecting your personal information, we will take appropriate measures and notify affected individuals as required by applicable law.

Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, do not use this Website or provide any personal information to us. If we learn that we have collected personal information from a child under 13 without verified parental consent, we will delete that information promptly. If you believe we may have information from or about a child under 13, please contact us at 650-564-4325 or via solivanalab.com/contact.

SoliVana Wellness reserves the right to update this Privacy Policy at any time. If we make material changes to how we treat your personal information, we will notify you through a notice on our Website home page and update the "Effective Date" at the top of this page. Your continued use of the Website following the posting of any changes constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: Business: SoliVana Wellness Lab Legal Entity: Inner Light Wellness LLC DBA SoliVana Wellness Lab Email: info@solivana.com Phone / Text: 650-564-4325 Online: solivanalab.com/contact Mail: 1922 El Camino Real, Redwood City, CA 94063 Hours: Monday – Saturday, 11:00am – 8:00pm; Sunday, 10:00am – 6:00pm

We use cookies and similar technologies to operate our Website, understand how visitors use it, and deliver relevant marketing. Google Analytics 4 and Google Tag Manager (provided by Google LLC) help us analyze traffic, and Google Ads supports advertising measurement and remarketing. We also use Meta Pixel, provided by Meta Platforms, Inc. (Facebook/Instagram), to measure the performance of our advertising campaigns. Meta Conversions API (CAPI). We do not currently send data to Meta's Conversions API. If that changes, we will update this policy before we begin. Your Choices. When you first visit our Website, you can Accept All cookies, Reject Optional cookies, or Manage Preferences. Analytics and advertising cookies are set only after you consent, and we load Google Tag Manager and the Meta Pixel only after you consent. Google Analytics receives cookieless, anonymous signals (Google Consent Mode) that do not set cookies or identify you before you choose and, in that limited cookieless form, if you decline. Google Ads receives signals only after you accept marketing cookies. You can change your choices or opt out of the sale or sharing of personal information at any time by clicking the "Privacy Choices / Do Not Sell or Share My Personal Information" link in our footer. We honor the Global Privacy Control (GPC) browser signal: when GPC is enabled, we automatically disable analytics and advertising cookies and do not load the Meta Pixel. To learn more about how Google or Meta handle this data, visit policies.google.com/privacy or facebook.com/privacy.

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA): • Right to Know: request disclosure of categories and specific pieces of personal information collected • Right to Delete: request deletion of personal information, subject to exceptions • Right to Correct: request correction of inaccurate personal information • Right to Opt Out: opt out of sharing personal information for cross-context behavioral advertising • Right to Limit Use of Sensitive Information • Right to Non-Discrimination Do Not Sell or Share My Personal Information. You can opt out of the sale or sharing of your personal information for cross-context behavioral advertising by clicking the "Privacy Choices / Do Not Sell or Share My Personal Information" link in our footer, or by contacting us directly. To submit a request, contact us at info@solivana.com, 650-564-4325, or via solivanalab.com/contact. We will respond within 45 days of receiving a verifiable request. We honor Global Privacy Control (GPC) browser signals as a valid opt-out request.

SoliVana Wellness Lab (Inner Light Wellness LLC) operates two separate SMS programs, and each requires its own distinct, explicit consent. Marketing consent is never combined with transactional consent, and neither checkbox is pre-checked. • Transactional and customer-care messages. By providing your mobile phone number and checking the first SMS consent checkbox, you agree to receive appointment reminders, booking confirmations and changes, responses to support requests, and follow-up related to an existing inquiry. • Marketing and promotional messages. By separately checking the second, optional SMS consent checkbox, you agree to receive special offers, discounts, event announcements, and membership promotions. This consent is entirely optional. It is not required to submit a form, book an appointment, or make a purchase, and declining it does not affect your transactional messages. Consent to receive text messages is not a condition of any purchase. You must be at least 18 years of age to opt in to either program. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out of that program at any time; reply HELP for assistance, or contact us at 650-564-4325. Mobile carriers are not liable for delayed or undelivered messages. We record the timestamp, page path, and any available UTM parameters with each SMS opt-in to document your consent. See our Terms of Service for the full SMS terms.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We are committed to protecting your privacy and ensuring your personal information remains secure.