POLICIES
Return & Cancellation
Effective Date: September 23, 2026 · SoliVana Wellness Lab · Inner Light Wellness LLC
01
Appointment Cancellation & Rescheduling
If you need to cancel or reschedule your wellness experience, we kindly ask for at least 24 hours notice to avoid any fees. Special events require at least 5 days notice for cancellation for a full refund.
Cancellation within 24 hours: A fee equal to the full value of the service will be charged.
Rescheduling 3–24 hours before: A $35 rescheduling fee will apply.
Rescheduling less than 3 hours before: A fee equal to the full value of the service will be charged.
No-Show Policy: Failure to appear without prior notice will result in a charge of the full experience fee.
Late Arrivals: Late arrivals may result in a shortened experience to accommodate other appointments. No late arrivals will be accepted for classes, and the full class fee will be charged.
02
Event & Workshop Reservations
Practitioner-led events and workshops require full payment to hold your spot. Due to limited capacity and practitioner scheduling, stricter notice requirements apply.
Cancellation / Rescheduling: Cancel or reschedule at least 5 days prior to the event for a full refund.
Late Cancellations & No-Shows: Late cancellations and no-shows forfeit full payment.
Transfers: If you can't attend, you may transfer your spot to another person with advance notice, provided the event is not sold as non-transferable and the replacement attendee agrees to event terms.
03
Membership & Package Purchases
Membership and package purchases are non-refundable but are transferable. Package and program credits do not expire, so there is nothing to extend; use them whenever you are ready. Adjustments may be considered on a case-by-case basis.
For membership-specific terms including pause policies and commitment periods, please review our full Membership Policy.
04
Gift Card Purchases
Gift card purchases are non-refundable. SoliVana gift cards never expire and can be used at your convenience. In accordance with California law, a gift card with a remaining balance of less than $15 may be redeemed for its cash value on request.
05
Retail Product Returns
Return Window: We accept returns of unopened and unused retail products within 14 days of purchase.
Refund Method: Eligible returns are processed as a full refund or exchange within 7–10 business days using the original payment method.
Contact, SMS & Privacy Choices
Business: SoliVana Wellness Lab · Inner Light Wellness LLC
Email: info@solivana.com
Phone / Text: 650-564-4325
Address: 1922 El Camino Real, Redwood City, CA 94063
SMS: We run two separate text-message programs, each with its own checkbox, and neither box is pre-checked: (1) appointment reminders, booking confirmations, and customer-service messages; and (2) optional marketing and promotional messages. Consent to either is not a condition of purchase. Messages are sent by SoliVana Wellness Lab (Inner Light Wellness LLC); you must be 18 or older to opt in. Message frequency varies. Message & data rates may apply. Reply STOP to opt out of a program; reply HELP for assistance. We record the consent timestamp, page path, and UTM data.
Cookies / Do Not Sell or Share: Manage your cookie preferences and opt out of the sale or sharing of personal information via the "Privacy Choices / Do Not Sell or Share My Personal Information" link in our footer.
Thank you for your understanding and for respecting our time. We strive to provide the best possible experience for every guest at SoliVana.