Membership Policy

SoliVana offers membership tiers (The Start, The Pause, The Reset, and The Practice), each providing a monthly allotment of service credits usable across our full suite of experiences. Credit Allocation. Credits are issued at the start of each billing cycle. The number and type depend on your tier. 90-Day Rollover. Unused credits roll over for up to 90 days from the date they were issued. Credits expire after 90 days and are forfeited if not used. Transferable. Credits are transferable and may be used by a guest. Bring a friend or send someone in your place; just let us know when booking so we can allocate the credit correctly. Non-Refundable. Credits hold no cash value and cannot be redeemed for a refund.

We require at least 24 hours' notice to change or cancel an appointment. Appointments cancelled or missed without adequate notice will result in the credit being forfeited. More than 24 hours' notice: No fee. Credit is returned to your account. Rescheduling 3–24 hours before: A $35 rescheduling fee will apply. Cancellation or rescheduling under 3 hours: A fee equal to the full value of the service will apply. The credit will be forfeited. No-Show: Failure to appear without notice results in the full experience credit being forfeited. Late Arrivals: Late arrivals may result in a shortened experience to accommodate other scheduled appointments.

Automatic Renewal. Every membership is billed monthly to your payment method on file and renews automatically each month on your billing date until you cancel. Minimum Commitment. All memberships start with a 3-month minimum commitment. After the first 3 months, your membership continues month-to-month. When You May Cancel. Cancellation requests can be submitted once your first 3 months are complete. During the initial 3 months, cancellation is not available, except for medical reasons or a move out of the area. How to Cancel. Cancel by email to info@solivana.com with the subject "Membership Cancellation Request". Send the request from the email on your account; including your name and membership is optional. The link below opens a pre-formatted request. Cancellation requests are accepted by email only. When Cancellation Takes Effect. Your cancellation takes effect at the end of your current billing cycle. You will not be charged again after that date. No refunds are issued for partial months. Credits on Cancellation. Any remaining credits are forfeited once your membership is cancelled, so please use them before your cancellation takes effect. Membership Pause. Members may pause for one 30-day period per calendar year after the initial 3-month commitment. Pauses are not available during the commitment period. To request a pause, call or text 650-564-4325 or email info@solivana.com at least 7 days before your next billing date.

Price Lock. Your monthly membership price, including any sale price in effect when you join, is locked for 12 months from your join date. Price Adjustments. SoliVana may adjust membership prices once per year. Members will be notified by email 30 days before any change takes effect, and a change never applies before your 12-month price lock ends. Non-Refundable. Membership fees are non-refundable except as explicitly stated in these terms. Policy Changes. Members will be notified by email in advance of any material change to these membership terms.

Assumption of Risk: Members acknowledge and assume the risks associated with participation in wellness services and release SoliVana Wellness Lab from liability, except in cases of gross negligence or willful misconduct. Governing Law: These terms are governed by the laws of the State of California. The venue for any legal proceedings shall be San Mateo County, California. Dispute Resolution: Any dispute relating to your membership shall first be submitted to mediation. If unresolved, it will proceed to binding arbitration. By joining, members waive the right to a jury trial. Severability: If any part of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full effect. Entire Agreement: These terms supersede any promotional offers, advertisements, or verbal representations made prior to membership enrollment. This does not affect the price you joined at: membership prices and renewal terms change only as described in this Membership Policy (the 12-month price lock and emailed notice in Section 04).

SMS programs. We run two separate text-message programs, each with its own checkbox, and neither box is pre-checked: (1) appointment reminders, booking confirmations, and customer-service messages; and (2) optional marketing and promotional messages. Consent to either is not a condition of purchase. Messages are sent by SoliVana Wellness Lab (Inner Light Wellness LLC); you must be 18 or older to opt in. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of a program; reply HELP for assistance. We record the timestamp, page path, and UTM data with each opt-in. Our Website uses cookies for essential operation, analytics, and relevant marketing. You can manage or withdraw consent, including opting out of the sale or sharing of personal information, via the "Privacy Choices / Do Not Sell or Share My Personal Information" link in our footer. For details, see our Privacy Policy and SMS Opt-In Policy.

SoliVana Wellness Lab Inner Light Wellness LLC DBA SoliVana Wellness Lab Email: info@solivana.com Phone / Text: 650-564-4325 Address: 1922 El Camino Real, Redwood City, CA 94063 Hours: Monday – Saturday, 11:00am – 8:00pm; Sunday, 10:00am – 6:00pm